The second-hand marketplace Shoppers Voice Displeasure Over Size Modifications
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
This online marketplace has altered its size classifications for women's and children's clothes but did not contact every member regarding the update.
Digital Channels Reaction
Many shoppers and sellers are posting online claiming that product pages now present a modified sizing category versus the original listing due to the recalibration.
The company said the revised method more closely matches other platforms.
It has advised users to check their listings and update the measurements by hand if necessary, which has left users frustrated.
Sizing System Updates
Before the change, the sizing featured one number and one letter, for instance S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement was formerly size 12 but is now a UK 16-18.
Shopper Experiences
A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, from Glasgow, said garments she listed with size 14 tags were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Required Changes
Charlotte Lunn, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.
Platform Context
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: previously, the service retracted a modification concerning shipment methods following member complaints.
